Refund policy

Because our products are produced in small quantities as limited runs, all sales are final. We do not accept returns or exchanges for change of mind, sizing expectations, or personal preference.

Defective or Damaged Items

If your item arrives defective or damaged, contact us at hello@kurokami.shop within 7 days of delivery with your order number and clear photos of the item and packaging. Verified defects will be resolved with a replacement (subject to stock) or a refund. Claims made after 7 days, or without photo evidence, may not be accepted.

The following are not considered defects:

• Slight color differences due to monitor settings or photography lighting
• Minor variations in shape, texture, or finish inherent to handmade and small-batch production
• Damage caused after delivery, including improper use, moisture, or wear

Failed Delivery

As stated in our Shipping Policy, packages that are undelivered due to the buyer's error (incorrect address, failure to collect, refusal of delivery, or unpaid customs charges) are not eligible for refund or free reshipment.

Refund Processing

Approved refunds are issued to the original payment method. Original shipping fees are non-refundable, and any return shipping (when we request a return) must use a trackable service. Please allow 5-10 business days for the refund to appear after approval, depending on your payment provider.

Order Cancellation

Orders may be cancelled only before dispatch. Once a tracking number has been issued, the order follows the policies above.