Shipping policy
Processing Time
All orders are prepared and shipped from South Korea. Please allow 3-7 business days for order processing before dispatch. During launch periods, restocks, or holidays, processing may take slightly longer.
Delivery Time
Orders are shipped via EMS (Express Mail Service) with tracking. Typical delivery time is 1-2 weeks from dispatch, depending on the destination country and customs processing. Delivery times are estimates only and are not guaranteed. KUROKAMI MOTEL is not responsible for delays caused by customs inspections, carrier disruptions, weather, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated based on the destination country and the weight of your package, and are displayed at checkout before payment.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient. KUROKAMI MOTEL has no control over these charges and cannot predict their amount. Refusal to pay customs fees does not entitle the buyer to a refund.
Address Accuracy & Failed Delivery
Please double-check your shipping address at checkout. If a package cannot be delivered due to the buyer's error or inaction - including an incorrect or incomplete address, failure to pick up the package from the carrier or customs office, refusal of delivery, or failure to respond to customs requests - we are unable to offer a refund or free reshipment. If a package is returned to us under these circumstances, reshipment is only possible at the buyer's expense (new shipping fee), and only where the returned package arrives back to us in resalable condition.
Lost or Damaged in Transit
If your tracking shows no movement for an extended period or your package arrives damaged, contact us at hello@kurokami.shop within 7 days so we can assist with a carrier inquiry. Compensation for lost packages is limited to the scope of the carrier's (EMS) indemnity program.